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Frequently Asked Questions

 

How do I use your site?
I’ve entered my vehicle registration number and the tyre size shown is not the one fitted to my vehicle?
I’ve entered my vehicle registration number and my car doesn’t come up?
The information provided for my vehicle is incorrect
I’ve ordered the wrong tyre size by mistake what do I do?
Where are the tyres delivered?
Are Tyre Shopper prices fully fitted?
When choosing a fitting centre, the site doesn’t recognise my Postcode?
I’ve paid for my tyres, but received no e-mail confirmation?
Can I cancel my order?
Can I get a refund if I’m not satisfied?
How long does it take to process a refund?
I have an emergency requirement, can I get my tyres fitted any quicker?
Is the site payment safe to use?
What if I need additional work i.e. a tracking when I get my tyres fitted?
I want to change the fitting time what do I do?
Do you retain any of my personal information?
I’m not sure how to read my tyre size from my tyre?
The tyre brand I want isn’t listed?
Are your staff fully trained?
What does your star rating mean?
Are my tyres fully guaranteed?
How much does a laser wheel alignment cost?
How do I contact you?

 

  1. How do I use your site?

    Using the site is simple. Just enter your vehicle registration or the tyre size you are looking for. Then, choose from the list of tyres that are shown on the page. Next, choose a fitting option (branch or mobile fitting) and a date for the fitting. Finally, select to pay via PayPal or using a credit/debit card. Your chosen tyres will be waiting for you or delivered to you, with nothing more to pay.

  2. I’ve entered my vehicle registration number and the tyre size shown is not the one fitted to my vehicle?

    Our tyre size data are provided by Experian. Experian receives your vehicle registration data from the DVLA and matches this with tyre size data from the SMMT (Society of Motor Manufacturers and Traders). The SMMT database lists those tyres that they believe were fitted to your vehicle as original equipment.

    On occasion, we discover that a dealer or a previous owner have upgraded the wheels/tyres before selling them on. For this reason, we suggest double-checking the actual tyre size fitted to the vehicle before ordering.

  3. I’ve entered my vehicle registration number and my car doesn’t come up?

    First, double-check that the vehicle registration entered was correct. Be aware that light commercial vehicles will not show up in the searches at present.

    A vanity number plate can take a few weeks for the DVLA records to be updated, so it may not show right away.

    Alternatively, you can still search by tyre size to view a complete list of prices for available tyres.

  4. The information provided for my vehicle is incorrect

    The information shown is provided by the DVLA. Contact them directly through their website at www.dvla.gov.uk to have your vehicle information corrected as soon as possible.

    Alternatively, simply enter your tyre size for a list of tyre prices.

  5. I’ve ordered the wrong tyre size by mistake what do I do?

    We advise that you check the correct tyre size for your vehicle before ordering. It is your responsibility to verify that the tyre sizes ordered were correct. If you find that you have ordered the wrong tyre sizes, please call customer services on 0800 731 0133.

  6. Where are the tyres delivered?

    The tyres ordered will be delivered to your selected fitting location ready to be fitted on the booking date specified. The fitting centre will remove the existing tyres to be changed and dispose of them safely for you. The centre will fit new tyres, including a new valve for each tyre fitted, and use a wheel balancing machine to ensure the balancing is correct. This is all included in the price paid when the order has been placed and finalised.

  7. Are Tyre Shopper prices fully fitted?

    All our tyres are fully fitted and include a new valve, computerised wheel balancing, and an environmental casing disposal charge.

  8. When choosing a fitting centre, the site doesn’t recognise my Postcode?

    Sometimes a full postcode, i.e. WN6 0XU, is not recognised. Try entering the first part of the postcode, i.e. WN6 4 or WN6. The postcode is only used to help narrow down the nearest fitting centre for you and to provide a map and a set of directions..

  9. I’ve paid for my tyres, but received no e-mail confirmation?

    Check your spam or junk mail folder in your email account to see if the email was sent there by mistake. Alternatively, please contact customer services on 0800 731 0133

  10. Can I cancel my order?

    If you wish to cancel your order before your chosen fitting date, please notify us in writing at customerservices@tyreshopper.co.uk or by telephone on 0800 731 0133.

  11. Can I get a refund if I’m not satisfied?

    Tyres with an original receipt that remain unused and undamaged can be returned for an exchange or a full refund within 14 days of delivery OR 30 days if the goods are faulty. If you are not completely happy with your purchase, simply contact customerservices@tyreshopper.co.uk or call our customer services team on 0800 731 0133 and we will make arrangements for you to return your tyre to the original fitting centre.

  12. How long does it take to process a refund?

    Tyre Shopper process refunds within 2 business days. Refunds are processed using the same payment method used for the purchase. Refunds to credit or debit cards can take 7+ working days to show up in the account. Your card issuer can advise how long you’ll wait until a refund will be visible in your account.

  13. I have an emergency requirement, can I get my tyres fitted any quicker?

    An earlier fitting date than shown on the website may be possible. Please call our customer services team on 0800 731 0133 and they will do their best to offer an earlier booking date.

  14. Is the site payment safe to use?

    The Tyre Shopper website is fully secure and completely safe to use for making payments for your order. This site uses the latest encryption techniques from Thawte, part of VeriSign Inc. (www.verisign.co.uk). VeriSign is the SSL certificate provider of choice for over 93% of the Fortune 500 and the world’s 40 largest banks. Your web browser will display the lock symbol to indicate that the website is secured by a VeriSign SSL Certificate.

  15. What if I need additional work i.e. a tracking when I get my tyres fitted?

    National Tyres and Autocare centres offer Tyre Shopper customers a 10% discount from the cost of any additional work required. Additional offers from the associated fitting centres are shown at the bottom of your order confirmation.

  16. I want to change the fitting time what do I do?

    Call our customer service team on 0800 731 0133 to request a change of time.

  17. Do you retain any of my personal information?

    All payment information is transacted through a secure SSL certificate and we do not have access to this information nor do we attempt to store it.

    Some personal customer information is retained by Tyre Shopper. For further information, please see our Privacy Policy.

  18. I’m not sure how to read my tyre size from my tyre?

    Please see the section on the site entitled "How to read a tyre size" which covers tyre sizes and the load index. Should you have any further questions, please call us on 0800 731 0133.

  19. The tyre brand I want isn’t listed?

    We have tried to ensure that the most popular tyre brands are listed on this site, which is subject to their availability in the UK. If you’re looking for a brand that we haven’t listed, please contact us to see if we can place a special order for you.

  20. Are your staff fully trained?

    We carefully select our fitting partners and each centre is audited by us 4 times every year. All our technicians are fully trained to City and Guilds standards. We have a long-standing working relationship with National Tyres and Autocare who have many fitting centres around the UK.

  21. What does your star rating mean?

    The Tyre Shopper star rating system is an aggregate rating based on both our experience and customer feedback. The criteria for the star system includes variables like wet and dry traction; tyre wear versus mileage; quality versus price; steering responsiveness and cornering stability; and, ride comfort and smoothness.

  22. Are my tyres fully guaranteed?

    All our tyres are fully guaranteed against manufacturing defects for the legal lifetime of the tyre (i.e. Down to 1.6mm tread) regardless of mileage. Additionally, we also guarantee the fitting of your tyres by your chosen fitting centre, so you can have complete peace of mind.

    Tyre Shopper also offers an accidental damage lifetime guarantee

  23. How much does a laser wheel alignment cost?

    Tyre Shopper offers the special price of just £29 for laser wheel alignment, including toe correction.

    “Toe” refers to whether the front of the tyres is closer or further apart than the rear of the tyres. Different types of vehicles need different toe settings to allow for the way that wheels pull either towards each other or apart.

  24. How do I contact you?

    You can write to us at customerservices@tyreshopper.co.uk or call our customer services team on 0800 731 0133.

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