FAQs
1. I've entered my vehicle registration number and the tyre size shown is not the one fitted to my vehicle?
Our tyre size data are provided by Experian. Experian receive your vehicle registration data from the DVLA and match this to tyre size data from the SMMT (Society of Motor Manufacturers and Traders). The SMMT database lists those tyres that they believe were fitted to your vehicle as original equipment.
Sometimes we find that dealers (or sometimes previous owners) upgrade the wheels/tyres before selling them on. That's why we recommend that you always take a moment to double-check the tyre size actually fitted to your car before ordering.
2. I've entered my vehicle registration number and my car doesn't come up?
First, double check that you've entered the correct details. Light commercial vehicles will not be shown at present.
If you have recently transferred a cherished number plate it can take the DVLA several weeks to update their database.
If you are still having problems, simply enter your tyre size for a full list of prices.
3. The information provided for my vehicle is incorrect
The information shown is provided by the DVLA and you should contact them through their web site at www.dvla.gov.uk, if your vehicle's details are substantially incorrect.
Alternatively simply enter your tyre size for a list of prices.
4. I've ordered the wrong tyre size by mistake what do I do?
It's your responsibility to check that the tyre size you have ordered is the correct fitment for your vehicle. If you have ordered the wrong size, we will do our best to help you, please call customer services on 0800 7310133.
5. Where are the tyres delivered?
Your tyres will be delivered to a fitting location that you choose, in time for the booking date that you specify. Your fitting centre will remove and dispose of your old tyres; fit your new tyres (including a new valve) and balance them for you on a computerised wheel balancing machine and it's all included in the price you pay.
6. Are Tyre Shopper prices fully fitted?
All our prices are fully fitted and include a new valve, computerised wheel balance and an environmental casing disposal charge.
7. When choosing a fitting centre, the site doesn't recognise my Postcode?
Instead of entering your full postcode i.e. WN6 0XU, just enter the first part of your postcode i.e. WN6 4 or WN6, this will then allow you to proceed. Your postcode is only used to provide a starting point for a location map and set of directions.
8. I've paid for my tyres, but received no e-mail confirmation?
Please contact customer services on 0800 7310133 and we will e-mail a copy of your confirmation to you.
9. Can I cancel my order?
If you want to cancel your order, before your chosen fitting date, please notify us in writing at customerservices@tyreshopper.co.uk or by telephone on 0800 7310133.
10. Can I get a refund if I'm not satisfied?
If, within 7 days of delivery, you are not completely happy with your purchase, simply contact customerservices@tyreshopper.co.uk or call our customer services team on 0800 731 0133 and we will make arrangements for you to return your tyre to the original fitting centre. As long as the tyre is unused and undamaged and you present your original receipt, we'll exchange it or offer you a full refund.
11. How long does it take to process a refund?
Tyre Shopper will process your refund within 2 business days. Refunds are made in the same form of payment originally used for purchase. When a refund is made to a credit or debit card it may not show up in your account straight away as the clearing banks take time to process the refund. Typically this can take up to 7 working days, but varies depending on your own bank. If you would like further clarification on the timescales involved, please contact your card issuer.
12. I have an emergency requirement, can I get my tyres fitted any quicker?
If you require a fitting date sooner than the dates indicated on the site, call our customer services team on 0800 7310133 and they will do their best to bring your booking date forward.
13. Is the site payment safe to use?
This site uses the latest encryption techniques provided by Thawte, part of VeriSign Inc.(www.verisign.co.uk). VeriSign is the SSL Certificate provider of choice for over 93% of the Fortune 500 and the world's 40 largest banks, businesses that know the most about Internet security. They trust VeriSign because of their encryption technology and rigorous business authentication practices. The Tyre Shopper web site is fully secured with VeriSign SSL Certificates and displays the VeriSign Secured Seal, so you know that your transactions are secure and that we are who we say we are.
14. What if I need additional work i.e. a tracking when I get my tyres fitted?
We have negotiated special discounts on your behalf with some of our suppliers. For example National Tyres and Autocare centres will offer Tyre Shopper customers 10% off any additional work that you require. Please check the bottom of your order confirmation for details of the additional offers available from your fitting centre.
15. I want to change the fitting time what do I do?
Just call customer service team on 0800 7310133
16. Do you retain any of my personal information?
All payment information is transacted through a secure SSL certificate and we do not have access to this information nor do we attempt to store it any way.
Some personal information is retained, for further information, please see our Privacy Policy
17. I'm not sure how to read my tyre size from my tyre?
Please see the section on the site entitled "How to read a tyre size". If you have any further questions, please call us on 0800 7310133.
18. What does your star rating mean?
The Tyre Shopper star rating system is based on our extensive experience coupled with customer feedback. It is based on a series of criteria including wet and dry traction; tyre wear versus mileage; quality versus price; steering responsiveness and cornering stability; ride comfort and smoothness.
19. Are your staff fully trained?
We carefully select our fitting partners and each centre is audited by us 4 times every year. All our technicians are fully trained to City and Guilds standards.
20. The tyre brand I want isn't listed?
We have tried to ensure that the most popular brands are listed on this site. If you're looking for a brand that we haven't listed, please let us know by contacting us.
21. Are my tyres fully guaranteed?
All our tyres are fully guaranteed against manufacturing defects for the legal lifetime of the tyre (i.e. down to 1.6mm) regardless of mileage. Additionally, we also guarantee the fitting of your tyres by your chosen fitting centre, so you can have complete peace of mind.
Tyre Shopper also offers an accidental damage lifetime guarantee.
22. How much does a laser wheel alignment cost?
Our special price for Tyre Shopper customers is £29, which includes toe correction.
"Toe" refers to whether the front of the tyres are closer or further apart than the rear of the tyres. Different types of vehicles need different toe settings to allow for the way that wheels pull either towards each other or apart.
23. How do I contact you?
You can write to us at customerservices@tyreshopper.co.uk or call our customer services team on 0800 7310133.